How does your order limit quota work?
The system counts the quota based on the number of your orders synced to the Order Status Tracker app.
Why can't my customer track any historical orders?
Any orders placed before 17th March 2020, 21:00:00 UTC, won't be tracked by the application.
With the latest upgrade, we have partnered with a 3rd-Party Courier Tracking service to enhance your customers' order-tracking experience.
I have just installed the application and have successfully configured everything, but why can't I still track any orders?
The orders placed after the application is enabled in your store can only be tracked. The system will automatically sync their last-7-day orders for Free. You can sync up to 60 orders in the past if you choose to. New coming orders will be automatically synced in real-time.
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