FAQs & Troubleshooting

Can the app work with Shopify’s currency converter
Yes, to use Shopify’s default converter, you have to enable this setting from the app’s side and also enable the “Country/region selector” feature on the th...
Fri, 31 Oct, 2025 at 5:20 AM
Are you compatible with ShopPay checkout button?
Yes, our app can work with the ShopPay express checkout button from the product page. You need to enable this setting from the General settings section.  ...
Fri, 31 Oct, 2025 at 5:21 AM
Options are missing from my packing slip template
You can manually adjust any template (staff notification, email confirmation, packing slip) by following the instructions here.
Fri, 31 Oct, 2025 at 5:22 AM
Can I manage the inventory of the options values?
We have our own Inventory management tool on the Enterprise plan. For the option values that are not linked with existing Shopify variants, you can select t...
Fri, 31 Oct, 2025 at 5:25 AM
How can I create conditions?
Navigate to the Conditions tab, select the option set for which you need to define conditions, and create a set of Rules and Actions. Example: If optio...
Fri, 31 Oct, 2025 at 5:26 AM
Can I show/hide specific options?
Yes, this is possible with our Conditional logic feature. It allows you to define conditions and which option will show/hide. Please note that this can be a...
Fri, 31 Oct, 2025 at 5:26 AM
Can the price be calculated in a formula?
Yes, this is possible with our Enterprise feature: Formula-based option type. You can find more information on how to set it up on this page.
Fri, 31 Oct, 2025 at 5:27 AM
Can product image change based on option selection?
Yes, this is possible, and you can review this video as it will instruct you on how to adjust this on your end.
Fri, 31 Oct, 2025 at 5:27 AM
Can I add multiple option sets to one product?
No, this is not supported by our app, and you can only assign one option set per product.
Fri, 31 Oct, 2025 at 5:28 AM
Will I be able to use Coupon Codes in my store?
Yes, you can apply Shopify-created discount codes on your store’s checkout page.
Fri, 31 Oct, 2025 at 5:28 AM